Privacy Policy

1. Who we are

This website is operated by clean.london (trading name). Our registered address is 167-169 Great Portland Street, London, W1W 5PF. You can contact us at contact@clean.london.

2. What data we collect

We collect personal data only when you voluntarily provide it to us — for example, when you submit our contact form or request a quote. The data we collect may include:

• Your name
• Your email address
• Your phone number
• Your postcode
• Any information you include in your message
• Any files you attach to the contact form

3. How we use your data

We use the data you provide solely to respond to your enquiry and provide the cleaning services you request. We do not sell, share, or pass your data to any third parties for marketing purposes.

Your form submissions are processed by Web3Forms (web3forms.com), which forwards them to our email inbox. Web3Forms is a UK-accessible service and handles form data in accordance with its own privacy policy.

4. Analytics

This website uses Cloudflare Web Analytics — a cookie-free, privacy-first analytics service. Cloudflare Web Analytics does not use cookies, does not track individual users across sessions, and does not share data with third parties. No consent banner is required for this service under UK GDPR.

5. Cookies

This website does not use advertising or tracking cookies. A single cookie-consent preference is stored in your browser's localStorage (not a cookie) to remember your response to our consent banner. This is a functional preference only and contains no personal data.

6. Spam protection

Our contact form uses Cloudflare Turnstile for spam protection. Turnstile operates silently in the background and does not require any user interaction. Cloudflare's privacy policy governs how Turnstile processes data.

7. Data retention

We retain enquiry data for as long as necessary to respond to and fulfil your request, and for a reasonable period thereafter for legitimate business purposes. If you would like your data deleted, please contact us at contact@clean.london.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at contact@clean.london.

9. Third-party links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this privacy policy, please contact us at contact@clean.london or write to us at 167-169 Great Portland Street, London, W1W 5PF.